Identifying a Scam

I speak with a lot of people throughout the day with questions about an email they received or a conversation they had with someone and they all wanted to know if they were dealing with someone who was legit or not. So I thought I would give everyone guidelines to help identify a scam whether your a seller or buyer.

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Text Message Scams

In today's day and age people text more than they talk to each other. So it wouldn't be unusual to receive text messages for leads. However what better way for a fraudster to scam someone; you don't have the face-to-face contact that you once had, you don't have to talk to anyone and you can use a phone service to send text messages for you. What can be done to avoid these types of scams.

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Salvaged Title Fraud - How to Protect Yourself

A salvaged title means that the vehicle at some point in time has been claimed a total loss by the insurance company (damage exceeded 50-75% of its actual cash value). Depending on the state, recovered stolen vehicles are issued salvaged titles and government agency vehicles are sometimes issued salvaged titles for vehicles that they have used and are now replacing with new vehicles.

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Recent Fraud Trends

I've been thinking about what to write for this week's blog and decided to blog about trends in fraud and what is being reported to us by our customers. Navigating the internet is an interesting experience, especially when we can buy groceries on-line, buy or sell a vehicle, go shopping and plan a vacation from the comfort of home or an office. So what trends in fraud am I seeing?

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Phishing Scams Exposed - Part II

Last week I blogged about phishing scams and what they are. This week, I want to talk about what to do when you’ve opened an email from someone you don’t know and then decided to click on the link within the email. What do you do?

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Phishing Scams Exposed - Part 1

This morning as I was sitting on the train coming into the city I was thinking about what I wanted to write on the Safe Blog for the week. I asked myself the question, what effects our customers on a regular basis and how can I educate people who read this blog. If you've ever received an email, you probably received hundreds if not thousands of emails from people you don't know. So what is the risk of opening an email from someone you don't know? The risk to you is great, that email could watch your every move and log your every keystroke.

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We have seen an influx of phishing emails to dealerships with a link asking dealers to verify their account information. will never send an email to confirm account information. Please discard these emails immediately if received. 

If these links are clicked, the fraudster may gain access to your account and could take over your advertisement. 

 --Example 1 --

 Example 1

 --Example 2--

 Example 2

--Example 3--

 Example 3

Phishing Email: Would you be interested in my car and cash?

Please do not respond to an email lead from a prospective buyer with any variation of the following phrases:

_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _

Would you be interested in my car and $26,000 cash?
You can check the pictures and details at: (phishing URL link)

_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ 

This is a phishing scam attempting to obtain your password.  If you received this email and logged into your account by clicking on the link, then follow these steps:

1. Close your browser.

2. Open your browser and go to

3. Click the sign in link.

4. Change your account password.

5. Verify all your ad details haven't been changed.

6. Email if you have any other questions.

Selling Your Car Safely

As we’ve said before, few people would buy a car from a dealer without test-driving it first, and the same is true when dealing with a private-party seller. If you’re selling your car by yourself, it may seem odd to hand your car keys to a stranger, but the process should run smoothly if you follow these tips:

  • It's best to meet potential buyers somewhere other than at your home. When possible, bring along a friend or family member for peace of mind, and make sure family or friends know of your plans.
  • You should accompany prospective buyers on the test drive. This is crucial; it gives you more selling time, and it spares you the distress of watching a stranger drive away in your car. When riding along, point out all the features you love about your car, including the things you didn't have room to mention in your ad. You've got a captive audience — make the most of your time. Again, make sure family or friends are on hand or know what you’re doing.
  • Pre-plan a drive route that allows the buyer to experience a variety of driving situations during the test drive. Give the buyer the opportunity to drive on the highway and in local traffic.

There are other issues for private party sellers, so check out our Advice section for more information on selling your car.


Cars Contest Scam

Please do not respond to any email (below) that asks you to claim a cash prize. This is a fraudulent email and is not associated with Please email with any questions.

-----EMAIL EXAMPLE BELOW------------------------------------------ 

Dear User:

Congratulations! You won $10,000.00 for listing your vehicle with

Please visit for more info, and use Ticket Number# xxxxxx to collect your prize.

If you have any further questions, please contact us at When writing to us, please reference Ticket Number#xxxxxx.

Thanks for using


Sandy Ross
Director, Customer Service
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