Cars.com Guaranteed Investment Program

Cars.com does not nor have we ever had an investment program for our affiliate partners. This is fraud, please do not send money, click links, or give any pertinent information from emails being received stating that there is a contract.

Any information that comes from Cars.com sent to any affiliate will be on Cars.com letterhead or directly relayed to you via your Affiliate Sales Manager.

Please delete any emails that you may receive regarding any investment opportunities with Cars.com.

CUSTOMER PROTECTION CENTER SCAM

**ATTENTION DEALERS**

We have seen an influx of phishing emails to dealerships with a link asking dealers to verify their account information. Cars.com will never send an email to confirm account information. Please discard these emails immediately if received. 

If these links are clicked, the fraudster may gain access to your account and could take over your Cars.com advertisement. 

 --Example 1 --

 

 --Example 2--

 

--Example 3--

 

1-800 Number Phishing Calls

Cars.com will never contact customers and ask for a return call regarding advertisements listed on Cars.com. If you receive any calls from a 1-800 number directing you to a website such as 53374820-cars.com or 56577-cars.com, these are phishing phone calls impersonating Cars.com.

 

Our customer service line is 888-252-6557. You will only receive calls from this number upon your request regarding customer service issues.

NADA Guides Payment Scam

Cars.com serves only as a classified listing agent for buyers and sellers to come together for the purpose of selling and buying cars. Buyers should never be asked to go through NADA as a payment/escrow account.  If this happens, it's a fraudulent listing on Cars.com and should be reported immediately to reportascam@cars.com<mailto:reportascam@cars.com>.

EBay Vehicle Purchase Scam

Cars listed on Cars.com can never be paid for through an eBay vehicle purchase protection transaction. This program is only offered on transactions that are completed on eBay. If you are dealing with a seller who asks for payment through this program, it is a scam. You should discontinue contact immediately.

Please report any suspicious emails to reportascam@cars.com.

You can read more about eBay’s vehicle protection program by clicking the link below:

http://pages.motors.ebay.com/buy/security/index.html