Ford Drops; Lexus, Mazda and Jeep Improve in Latest Consumer Reports Survey
Ford's dashboard doldrums persist. The automaker's buggy MyFord Touch multimedia system, rolled out in summer 2010, contributed toward a steep decline in J.D. Power and Associates' 2011 Initial Quality Study. Now it has become a sore spot for Ford owners responding to Consumer Reports' latest reliability surveys.
Problems with the dual-clutch automatic transmission in the Fiesta and Focus also tarnished the brand, which tumbled 10 spots in overall reliability to 20th among 28 major carmakers. Ford's Lincoln division, whose MKX SUV uses a variant of MyFord Touch, improved one spot to 14th place. Other movers included Lexus (up seven spots to second place), Mazda (up eight spots to third) and Jeep (up seven spots to 13th).
The survey, based on responses from the magazine's 1.3 million subscribers, covered cars from the 2002 to 2011 model years, from which Consumer Reports predicts reliability for 2012 models. Consumer Reports says other Ford models, most notably the Fusion Hybrid sedan, remain as reliable as ever. And Ford appears committed to MyFord Touch, with plans to introduce it in the 2013 Taurus.


Subscribe to our feed
Email us your tips!