"Any transmission updates available?" is one of the first questions I ask when taking Cars.com's 2014 Jeep Cherokee long-term test car into the dealership for service. The nine-speed automatic transmission's operation has been an annoyance in an otherwise easygoing 12,000 miles. From the start, harsh upshifts have rocked the car from 2nd to 3rd gear, and the transmission sometimes struggles to find the right passing gear in our four-cylinder Cherokee with all-wheel drive.
Related: More on Cars.com's Long-Term Fleet
Last month, we had Jeep technicians plug in the latest transmission control module update, "68241129AB," while we were at the dealership having a second-row power outlet replaced. It had been inadvertently yanked out of place somehow. Chrysler spokeswoman Wendy Orthman said in an email about the transmission update, "It is to enhance throttle responsiveness and shifting smoothness across all nine gears. Some customers may notice the improvements, to others it may be seamless."
Our staff piloted the Cherokee for three weeks with the latest transmission programming. Did it do the trick? Read our staff's impressions below.