Voice recognition systems and faulty Bluetooth pairing are as aggravating as ever, J.D. Power and Associates' new Initial Quality Study reported today. Tech-focused Ford remains well below average in the agency's 33-brand ranking, but GM's four brands — Buick, Cadillac, Chevrolet and GMC — all rated above average.
The influential study, which enters its 27th year for 2013, rates overall problems per 100 vehicles — categorized as objective defects and subjective (but specific) dislikes — in the first 90 days of new-car ownership. Missed commands with voice recognition and Bluetooth pairing led overall problems by a significant margin, J.D. Power's David Sargent told reporters at an Automotive Press Association lunch in Detroit today.
Porsche, GMC, Lexus, Infiniti and Chevrolet ranked as the top five brands in this year's IQS; from the bottom, Scion, Fiat, Mitsubishi, Nissan and Mini had the worst rankings. GMC has never broken ninth place before, Sargent noted. Nissan fell from 13th place last year to 30th this year, hurt by a slew of redesigns to some of its most popular cars.