Hyundai Owners Are Most Loyal, J.D. Power Study Says
Hyundai is on a roll. After reporting strong sales in 2011 and winning the North American Car of the Year Award for its Elantra sedan, the Korean automaker got more good news from J.D. Power and Associates. In the results of J.D. Power's Customer Retention Study, Hyundai came out on top in terms of brand loyalty.
The study, which J.D. Power skipped in 2011, charts customer-loyalty rates by vehicle brand, looking at who remains loyal and to which automaker. For 2012, the industry brand loyalty average is 49%, with Hyundai riding the top of the list at 64%, according to the study.


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