The news today that Ford is rethinking its capacitive touch-heavy MyFord Touch multimedia system isn't a shock to our team of editors. Since we first tested it in a 2011 Ford Edge there has been a nearly unanimous cascade of criticism from our team.
"While there's plenty to like about the 2011 Ford Edge, its electronics remind me of my not-so-smart phone: bedazzling in theory, befuddling in practice," editor Kelsey Mays said in that first review. "A number of editors got behind the wheel, and the verdict among them was unanimous: MyFord Touch needs a lot of work, and it's worth sticking to an SE or lightly equipped SEL trim to avoid it."
That was in January 2011, a year after Ford introduced MyFord Touch to raves prior to the North American International Auto Show in Detroit.
Our disdain has carried on to the most recently upgraded system found in the redesigned Ford Fusion. "The Sony system is busier with many more capacitive buttons — none of which feature an audible click or send a pulse of feedback through the panel to confirm you've actually achieved the desired result of your finger pressing," said Managing Editor David Thomas in his review.