Recall Alert: 2010-2015 Cadillac SRX, 2011-2012 Saab 9-4X


Vehicles Affected: More than 290,000 model-year 2010-15 Cadillac SRX and 2011-12 Saab 9-4X SUVs

The Problem: An issue with the suspension system involving loose nuts could result in a loose joint and worn threads that could cause the toe adjuster link to separate, according to The Detroit News. GM is aware of three crashes and two injuries as a result of this condition, the newspaper reported.

The Fix: GM will notify owners, and dealers will inspect the SUVs for the condition; if necessary, they will remove the nuts and install a new link assembly. Unsold vehicles are being checked for proper torqueing before being sold, The Detroit News reported. The automaker has not yet announced a notification schedule.

What Owners Should Do: Cadillac owners can call Cadillac at 800-333-4223 and Saab owners can call GM customer service at 800-553-6000 for more info.

Need to Find a Dealer for Service? Go to Service & Repair to find your local dealer.

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By Matt Schmitz | October 3, 2014 | Comments (0)

Recall Alert: 414,000 GM Sedans, Sports Cars, SUVs


Vehicles Affected: More than 414,000 model-year 2011-12 Buick LaCrosse and Regal sedans, and Chevrolet Camaro sports cars, and 2010-12 Cadillac SRX, Chevrolet Equinox and GMC Terrain SUVs, all equipped with power height adjustable driver and passenger seats

The Problem: The bolt that secures the driver and passenger power front-seat height adjuster may fall out, causing the seat to drop to the lowest vertical position. If the driver's seat unexpectedly drops, the distraction and altered seat position could affect the driver's control of the vehicle, increasing the risk of a crash. We first reported on the recall last week.

The Fix: GM will notify owners, and dealers will replace the height adjuster shoulder bolts for free. The automaker has not yet announced a notification schedule.

What Owners Should Do: Owners can call Buick at 800-521-7300, Cadillac at 800-458-8006, Chevrolet at 800-222-1020 or GMC at 800-462-8782. Owners also can call the National Highway Traffic Safety Administration's vehicle-safety hotline at 888-327-4236 or go to for more info.

Need to Find a Dealer for Service? Go to Service & Repair to find your local dealer.

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By Matt Schmitz | July 29, 2014 | Comments (0)

GM Issues Stop-Sale Order on Cadillac SRX, CTS


GM has asked dealers to stop selling several used Cadillac models that have a standard key ignition. The stop-sale order, which Bloomberg News reported on July 19, involves the 2004-06 Cadillac SRX SUV; 2003-13 Cadillac CTS sedan, coupe and wagon; and the 2014 CTS coupe and wagon — both from the previous generation, not the redesigned 2014 CTS sedan. All cars affected by the stop-sale order have conventional remote keyless entry; any cars with optional keyless access and push-button start are exempt.

More Details on GM's Latest — and Largest — Ignition-Related Recall

The sales stoppage includes Cadillac models involved in a June 30 expansion of GM's ignition-related recalls, which totaled 7.6 million Cadillac, Chevrolet, Oldsmobile and Pontiac models. The Cadillac CTS and SRX, whose key can inadvertently rotate out of the Run position if the driver's knee bumps it, requires a replacement key. A similar situation prompted GM to recall nearly 465,000 model-year 2010-14 Chevrolet Camaro sports cars on June 13.

By Kelsey Mays | July 21, 2014 | Comments (6)

Recall Alert: 2013-2014 Cadillac CTS, 2004-2006 Cadillac SRX


Vehicles Affected: Approximately 554,000 model-year 2004-06 Cadillac SRX crossovers and model-year 2013 CTS sedans, coupes and wagons as well as model-year 2014 CTS coupes and wagons; the redesigned 2014 CTS sedan isn't affected.

The Problem: GM is reporting that the driver's knee could bump the key fob, causing the key to move out of the Run position. This could lead to a reduction or loss of power. This is an expansion of a previous recall.

The Fix: GM is changing the key's design; the change will make the ignition key and fob independent of each other. 

What Owners Should Do: The automaker has not yet provided an owner notification schedule; owners can call Cadillac at 800-333-4223 for more information.

Need to Find a Dealer for Service? Go to Service & Repair to find your local dealer.

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Editor's note: This post was updated on July 2 to include CTS body style information.

By Jennifer Geiger | June 30, 2014 | Comments (3)

Recall Alert: 2013 Cadillac SRX


Vehicles Affected: About 50,571 model-year 2013 Cadillac SRX luxury crossovers manufactured between May 29, 2012, and June 26, 2013, and equipped with a 3.6-liter engine

The Problem: In certain driving situations, there may be a 3- to 4-second lag in acceleration due to transmission control module programming, increasing the risk of a crash.

The Fix: GM will notify owners and dealers will reprogram the transmission control module for free. No notification schedule has been announced.

What Owners Should Do: Owners can call Cadillac at 800-458-8006 or the National Highway Traffic Safety Administration's vehicle-safety hotline at 888-327-4236, or visit, for more info.

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By Matt Schmitz | May 1, 2014 | Comments (0)

2014 Cadillac SRX Review


We're not saying the 2014 Cadillac SRX's design is old, but college freshmen have gone on to earn bachelor's degrees since the luxury crossover's last overhaul. When it'll graduate to a new design is unclear, but reviewer Aaron D. Bragman says it's managed to stay up-to-date with the latest technology and interior fashions. Where it's fallen behind its classmates is fuel economy and cargo space. Does the SRX still make the grade, or will it need a major update to return to the head of the class? Read Bragman's review and decide.

2014 Cadillac SRX Review photo by Aaron Bragman

By Matt Schmitz | March 12, 2014 | Comments (5)

Self-Driving Cadillacs Closer to Market


I'm barreling along at about 60 mph in a Cadillac SRX, and I'm Tweeting to the world while doing it — using both hands. The cruise control is set, and both of my passengers appear calm and relaxed while I do it. I'm keeping an eye on our situation, but I'm not doing any actual driving — I'm as much a passenger in this car as the guy sitting shotgun. That's because this particular Caddy is currently driving itself, automatically following the curving road in front of me and responding to changes in the speed of the car in front of me.

This is what Cadillac calls "Super Cruise" mode — the next step on the path to fully autonomous vehicles, and it's coming to a Cadillac near you before the decade is out.

By Aaron Bragman | September 5, 2013 | Comments (6)

GM Quality Director Bullish on CUE, Multimedia Systems


In two influential studies from J.D. Power and Associates, GM got both ends of the stick. The Detroit automaker finished strong in the firm's 2013 Initial Quality Study released in June, but it ranked midpack in the firm's Automotive Performance, Execution and Layout report a month later.

Mike Hardie pays a lot of attention to those studies. Hardie directs global quality strategy at GM, whose U.S. brands are Buick, Cadillac, Chevrolet and GMC. In IQS, some of GM's awarded products are its oldest: the soon-to-be-discontinued Chevrolet Avalanche, the outgoing Cadillac Escalade and the old GMC Sierra 1500. Tech-laden new Cadillacs, by contrast, earned no awards.

That may not mean older technology, particularly around the often-scrutinized multimedia system, is automatically better from a things-gone-wrong standpoint, Hardie said. He spoke with earlier today.

"Simpler can excel, and I think quite honestly that pushes its way to new technology, as well," Hardie said. He pointed to the redesigned Chevrolet Impala, which nabbed Consumer Reports' top score among sedans on Thursday. The magazine called the Impala's multimedia system "refreshingly intuitive and easy to use."

By Kelsey Mays | July 26, 2013 | Comments (0)

Recall Alert: 2013 Cadillac SRX


GM is recalling certain 2013 Cadillac SRX crossovers for loose wheel nuts that may cause creaking, steering vibration and, eventually, wheel-nut detachment and a possible crash. The recall involves SRXs with 18-inch wheels that haven't been rotated as part of regular service — a total of 18,871 cars.

Cadillac is one of GM's four U.S. divisions. There are "no reports of wheel failures in real-world driving," spokesman David Caldwell told us. Customers will receive notices to bring their cars into dealerships, where tires will be rotated and the nuts tightened to proper spec. "Testing has shown this eliminates the condition," GM told The Los Angeles Times.

GM will mail letters in early June, the automaker told us. All work will be covered under warranty, but owners with questions can call Cadillac's recall hotline at 800-333-4223 for more info.

Research the 2013 Cadillac SRX
NHTSA: 2013 Cadillac SRX, 2014 Scion tC Earn Five-Star Rating
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By Kelsey Mays | May 23, 2013 | Comments (2)

Rear Entertainment Systems Trump Tablets for Larger Families


Many have said the age of the in-car rear entertainment system is over. It's all about tablets such as the iPad or Kindle Fire in the car these days.

I disagree. I have three kids and one tablet, and unless I buy two more tablets, which are pricey, the kids have to share. That won't go well. Let's say I do buy a couple of tablets. Sometimes I forget things. Sometimes my children forget things. What happens when only two out of three of the kids remember their tablet? Or only one out of three? There's a lot of whining. There are tears. No good.

For my family, for now, a factory-installed rear entertainment system is our best choice. I'm not alone. GM spokesman Fred Ligouri says demand for the Buick Enclave's rear entertainment system has remained around 25% since the three-row crossover's introduction in model-year 2008. The iPad debuted in 2010.

By Courtney Messenbaugh | May 14, 2013 | Comments (8)

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