Android Users Could Face Problems in the 2014 Chevy Impala

2014 Chevy Impala Android

When it came time to first plug my Samsung Galaxy S3 phone into's 2014 Chevrolet Impala long-term test car's USB port, the dreaded "Device not supported" message showed up. As a non-iPhone user, it's a message I'm accustomed to seeing in the various new cars we test. For this reason I keep an iPhone in tow to get the full USB experience of voice commands and navigating a music library via in-car controls when my phone doesn't play nice.

Related: More Long-Term Test Car Coverage

That may change in the future with the Open Automotive Alliance, including General Motors, bringing Android tech into cars with Android Auto, but for now I popped a few questions over to Chevrolet's customer service to see if it was my phone or if MyLink needed updating.

The answer?

Impala's MyLink USB connectivity only supports Apple iOS devices.


It was a somewhat strange answer considering that various phone and car forums show some people have made the system work with their Android phones, plus I've had success in other Chevrolet cars. After digging a little deeper, Chevrolet spokesman Fred Ligouri says Android-tethered USB phone compatibility does exist for some devices.

2014 Chevy Impala Android

From our conversation with Ligouri, the Chevrolet team has already implemented limited Android USB compatibility into MyLink systems and continues to make progress integrating more. For smartphones where USB compatibility doesn't exist, Bluetooth streaming audio is a sufficient workaround in the Impala with its ability to stream music and use the Impala's Pandora app when there isn't full USB connectivity.

"While there are some different communication protocols for Android devices affecting the tethered compatibility to MyLink, there's the ability to pair via Bluetooth for similar music streaming and phone functionality on most [Android] devices," says Ligouri.

We'd love to tell you which Android phones have USB compatibility with the Impala's MyLink, but procuring a compatibility chart is proving difficult. Another editor's Galaxy S5 encountered the same limitations as my S3. The easiest way Android users can check USB functions is to bring a USB cable along on a test drive of a MyLink-equipped vehicle. Those who come up empty-handed can check car and phone Bluetooth compatibility for a General Motors' vehicle here. photos by Evan Sears



Because of the Android's fragmentation makes it very complicated for the automakers too?


This artificial limitation is just stupid. Cars from other companies work just fine with android.

I would obviously not buy this car since I would be paying for a functionality but not be able to use it.


The more they overthink the plumbing, the easier it is to stop up the drain.


You would not buy this car because the connectivity of a phone? I can't comprehend that. Number one, there will be a fix undoubtedly. Number two, its not even a feature that has anything to do with overall performance or durability.


Any car company that hooks their wagon to Android is going to have a lot of problems.


How did people ever live before cell phones? The more I hear about all this technology and getting all these things to work with each other, the more I have no desire to upgrade vehicles.

My trac-phone works great, takes pictures and videos, has a bunch of other stuff I don't need or want, and it sits in my pocket when I drive. My only concern is a functioning radio. Then I enjoy just driving the car. Yep.....I'm getting older (47 now).


There's really no excuse for this. The problem is that auto makers are notorious for dragging their feet and taking an extremely long time to implement new features. Here's an idea, guys! Make one single API for all of your MyLink-equipped vehicles, and then you only need to program functionality once for your entire range of vehicles. The Samsung phones sell like hotcakes and they are great devices. To not sync with such a common phone series (Galaxy) is just ridiculous.

I am in the market for a new vehicle and really like the new Colorado. I will not be buying the 2015 model because it will surely not pair with my Samsung phone. I am hoping, hoping that Android Auto will finally be implemented in the 2016 Colorado. If it is I will buy that model year. If not, I'll break down and get a Silverado. Yes, because technology means that much to me, and I plan to keep my next truck for a very long time. I don't want to have a vehicle that cannot connect to my phone for the next decade.

And no, GM will probably never fix these issues on current vehicles. Look at their compatibility list. Other than the Apple phone,s there are only 4 or 5 Android phones on the list. And they are not popular models. It's sad to think auto companies could be this far out of touch, but they prove it time and time again. Don't hold your breath waiting for them to change.

mike are a freaking moron.


Really, mike? I guess you don't think the fragmentation issue is going to be an ongoing problem.


When I bought my 2011 Sonata over 4 years ago, my Samsung phone wouldn't pair with the Bluetooth system in the Sonata. Hyundai told me to go to Samsung. Samsung told me to go to Hyundai. Hyundai told me to go back to Samsung. Samsung then told me to go to Verizon for a firmware update. Verizon said no firmware update, go back to Samsung. I finally dumped the phone and got an HTC Android that paired up just fine to the Sonata. The automakers ultimately don't care if there are phones that aren't compatible with their systems. They can't possibly make the systems compatible with every phone out there.


I have a 14 Impala. My old Raxr Maxx worked fine via bluetooth, including phone, contacts and Pandora. I upgraded to a Samsung GNote 4 and though the phone will pair, nothing comes thru the speakers, not even hands free phone calls. Very frustrated by this.


Absolutely pathetic of GM that they have not fixed this. I just got a Suburban LTX and I'm already feeling screwed. I had asked salesman twice if the USB would work with Android and was told yes. I decided to call tech support and was told no it will not work until Android version 5.1. Really.....that is their answer, you have got to be kidding me. How long would it take a software engineer to fix this problem? I have a Samsung S4 and S5 so it is not like they are off the wall phones, which by the way work with my 2013 vehicle. I guess I should have read this article first. I will be buying another car in September and it was going to be a Tahoe but now it will most definitely be a 2016 Ford Explorer with the new Sync system that will be coming with the their 2016 models. This was my first GM vehicle in 20 years and pretty sure it will be my last.

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