We Bought a 2014 Chevrolet Impala


In late 2012, we purchased our Best of 2013 award winner to see if all the things that made it our favorite car of the year would hold up for an entire year of ownership. The 2013 Subaru BR-Z certainly did that for most of our editors. This year, the redesigned Chevrolet Impala won over our hearts and that meant it was time to hit the lots and buy one.

Cars.com Names Chevrolet Impala Best of 2014

Most of our long-term fleet purchases have been of "in-demand" or very new vehicles with only our current 2013 Honda Civic really allowing us to chase deals, haggle and commence with all the other tactics that can go into buying a new car. Buying an Impala was similar to the Civic in some regards, but we ended up with only one major hassle.


A car color is an important consideration for new-car shoppers. For us as an automotive site, it's less important of course, but we still like what we like. After some quick discussions, the team decided on Blue Topaz Metallic, a bright blue (shown below in a lesser trim), as the color we wanted.


The problem? There weren't many in local inventories. We were hunting for a fully loaded 2LT model versus an LTZ model, but there were few of either trim in stock in this color around Chicago and its suburbs, a large sample size.

Both trim levels are popular, according to Cars.com's new-car inventory.

We began our search on Cars.com, of course, and found a dealer in the suburbs with a car that seemed to match the options we wanted and in Blue Topaz Metallic.

We contacted the dealer and set up a time to meet and test-drive.

Before heading in, we already had received a "low-price offer."

Upon arrival, there was a car waiting for us and everything ran smoothly. Except the car they had prepared wasn't Blue Topaz Metallic; it was Blue Ray Metallic, aka dark blue. Turns out there were no Blue Topaz 2LTs on their lot, so we tested the Blue Ray, somewhat disappointed.

$38,000 Full-Size Sedan Challenge

The car drove well and then it was back to the showroom to figure out if we could get the color or options we wanted, and a good price to boot.


When we discussed getting the car we wanted from another dealer, we were unsure whether we'd be getting what we wanted, even if the exterior was the right shade of blue. So when our salesman and sales manager offered us the best price they could give of "$32,415" — nearly 10% off the MSRP — they asked if it was enough to seal the deal. It was slightly lower than the price we had been quoted before we showed up at the dealership.

We said no and left. We spent slightly more than an hour at the dealership from the time we walked in to the time we walked out, which wasn't bad, considering the test-drive and trying to figure out whether it was the car we actually wanted and if we could find one in their system. (All prices mentioned here include destination charges.)

A few other online quotes arrived in our email inboxes with similar discounts on the Impala, surprising many of us.

The next week, we contacted another large volume Chevy dealer via an online chat to see if they had a Blue Topaz Metallic 2LT with all the options, including a power sunroof that the first Impala did not have. Again, we were confronted with Blue Ray instead. We were quoted a price of $32,225 before we left the office. The MSRP with all the options and destination was $37,070. The invoice price $34,975.

Again, that was a discount of 13% from MSRP and nearly 8% from invoice.


This time we were prepared to buy, and we had two people visit the dealership. One was the editor who had done the research, contacted the dealer and gotten the deal and the other was the Editor-in-Chief Patrick Olsen, who brought with him the deposit money.

We only told the salesman that it was going to be a company car — neither of the salesmen we met in person at either dealership asked what we did for a living, where we worked or what kind of driving we did. During a short wait for Olsen to arrive, the salesman wouldn't discuss a better price on the car or anything about the deal with our first editor who had handled all the negotiations up to that point.

However, the salesman was friendly to both editors during this visit and quick test drive of the Blue Ray 2LT.

There was no budging off the $32,225 price, however, even after the "decision maker" had arrived.

We agreed to the price, but working the final numbers turned out to be a little wonky.


The salesman showed us a sheet with the agreed-upon purchase price, a $1,000 rebate, sales tax, county tax, document fee, etc., but when we brought out our calculator, the numbers didn't add up to the dealer's total. Eventually, we found ourselves only $15 apart, and the salesman worked his numbers to match our calculator's math.

Then we put down a deposit on the car, and the salesman brought back the original price sheet — the one with the wrong total amount. We caught the error, and we finally signed off on the correct amount and paid our deposit.

We came back a week later with a check from our corporate parent, and the actual purchase process took about an hour. We weren't clear on why, since they had known for a week that we were coming. Once we finally got in to see the finance person, it was about 15 minutes of providing and signing documents, and we were on our way.

Our Impala has every major option available for the 2LT: Convenience Package, Premium Audio and Sport Wheels Package, navigation, Premium Seating Package and Advanced Safety Package. The $6,175 in extras, including wheel locks, brought the $37,070 MSRP into the Impala's premier LTZ trim level territory; a V-6 LTZ costs $36,715. The LTZ's standard equipment looks very much like our loaded 2LT with the advanced safety features, keyless access, remote start, backup camera, heated seats, 19-inch wheels and more.

The top LTZ trim level, however, gets LED daytime running lamps, full leather interior, chrome door handles, high-intensity-discharge headlights and stainless-steel dual exhaust tips, which are features our 2LT doesn't have. So why stick with the 2LT and not upgrade to the LTZ?

The LTZ's base price doesn't include navigation. Navigation isn't an expensive option by itself ($795), but choosing nav requires checking two packages that bring the tally to $39,245 at minimum, which is a pricey jump from our loaded 2LT.


There are options only available on the LTZ, including adaptive cruise control, ventilated seats, a power tilt/telescoping steering wheel, memory seating and a heated steering wheel. We didn't feel those were worth an additional $2,000, though.

Our 2014 Chevrolet Impala has already made one road trip — to Detroit for our Best of 2014 Awards show last week. We'll have detailed coverage of the Impala throughout the year.

If there are any specific questions you want answered about living with an Impala, let us know in the comment section below and we'll try to document it for you.

Cars.com Editor-in-Chief Patrick Olsen and Road Test Editor Joe Bruzek contributed to this story. Photos by Evan Sears and Joe Bruzek.



It's not explicitly stated but you gave up trying to find a Blue Topaz and went for the Blue Ray?

WTF, Yes that's what happened. There simply weren't any with the options we wanted. The Impala with the Illinois plates is the one we purchased in Blue Ray Metallic.

I didn't want to go through what you did, so I had my dealer order exactly what I wanted from the factory. I ordered the 2LTZ dark blue with all the bells and whistles including the intergrated cruise control which is worth every dollar they charge. Enjoying every feature, great car!!


Where's the dealer badging? If it's supposed to be real world, keep them on. Also makes the dealer feel special.

But these are nice cars. Good job with the purchase.

A Chevy Fan

Cars.com, Nice write up! This was very informative.
I hope your New Impala exceeds expectations in every way.

This has made me feel nostalgic now, we had an old model of Impala in late 60's. Hope this new one bring the same success to the company.


What should be the selling price for a 2LT with MSRP $30,895 with no other options. I have dealer offering me $29,691 - GM Supplier Pricing with a Credit Union Membership. How can I get the dealer to come down on price? Also, whats the general opinion on the car. Is it a good car to buy?


Here are some of the problems with the 2014 impala that I have read about in owner reviews. 1) Slipping on snow and slush.
2) Water getting into the spare tire area and the back seat area floor. 3) Mist coming through the front vent during rain storms. 4) Bad Visibility from the rear window. 5) Poor visibility when riding directly into the sun as the dashboard reflection blocks the view.
6) Feeling road vibrations from the steering wheel.

Is anyone else encountering any of these problems.

chevy man forever

i purchased a 2014 impala 2LT back in may of 2013 liked it so much i up graded to a 2LTZ on new years eve day 2013 it i s so much different from the earlier models 2000 to 2013 they no longer look like cop cars or pizza delivery wagons lol


Great writ-up and very helpful. I am also considering the LT with options. Is there any plan for GM to correct the rear visibility problem to an otherwise great looking/riding car, i.e., the 2015 model?


What rear visibility problem?

The middle rear head rest is no longer there as in previous models.

I guess you don't have the backup camera.

Dave L

I have a 2014 2LT, loaded as well. I have only one complaint - the front seats. The padding is thin on the seat, and when I make a turn or hit a bump, I can feel the pleather/microfiber shift against the coils and tap me. Maddening. Anyone else have the issue?

Michael H

I have 2LT with all options but Nav as I don't use it and at time of purchase Nav was not available with moonroof as I bought car within first week of being out. Only complaint I have is you can add LED lamps to 2LT.

John Dortmunder

Can you get leather seats in the fully loaded 2LT?


I am debating if I want navigation or safety pkg. or both. They say the navigation is slow and costs more to update maps? I like the 2014 2Lt. Any advice?


Can anyone please comment about the ride, road noise, and traction on snow or ice with the 20" vs 19" wheels on the 2LT or 2LTZ?


We have a 2014 Impala ls and the firehawk tires they put on it are the noisiest tires ever. They make a bongy type noise when they hit a bump and it resonates up through the trunk into the back seat area , it is so bad , we have to turn the radio up to cover it up . We are going to change BRAND NEW TIRES , I wasn't planning on this . THANKS , GM , this is the LAST CAR WE ARE BUYING FROM YOU ! Also , firestone tires will never see my rims again !

David A

My last three cars I owned where Lexus so this was a big step for me to buy the new Impala. What sold me? On a business trip I rented it for 10 days after reading all the great reviews. Sold. Its not the old fleet Impala of the past. 2000 miles so far and only minor issues. Does anybody else notice the rough gear changes in transmission at times? I was told it was due to the 6 speed transmission designed to save fuel.

Patrick T Martin

Love the car hate the voice command system one a scale 1-10 its -10 sucks!!!! The navigation system locked up on family vaction would not down load Onstar direction after 8 tries would not allow even a manual address loading. System went blank Onstar operator ask to spell Golden CO.

Nicholas Keen

How are you finding the standard halogen headlights? On my 2014 Impala LS I find both low and high beams weak straight ahead and with very little light to the sides, making turns at four way intersections turns and driving on twisty country roads unnerving at best. I recently drove a 2014 Impala Limited (fleet rental -- old model), nowhere near as good a car, but the lights were much stronger.

pete tandy

I purchased a 2014 impala 6 months ago, we have not had any snow yet so can't say about winter driving. The back window is a little hard to see out of but you get use to it. Seats are comfortable, try the lumbar support if you don't like them. Mylink system works good, Navigation works good. Only complaint is the HID headlights don't seem very bright. So far I love this car and get good comments about it everywhere I go.I have the Silver ice metallic 2 ltz.

Wenonah Davis

Ive had the 2014 LT since April of 2014...Ive always complained that when it rains or i wash it, the hood smokes! The dealer tells me that's normal..he thinks I'm stupid. I drove it in the snow for the first time today...IT WAS HORRIBLE!!! I should've kept my previous car! The car sucks inn the snow...the dealer sucks too!


My brother has a 2008 Impala
I told him I was looking at the 2015 Impala. He said the dealer told him that his Impala had Leather seats but the seats are starting to peel ,so their not real leather. Are the seats in the 2015 Impala the same or are they real leather?

tim doyle

Regarding the impala, my question is why would anyone spend 35 grand or so on a Chevy?
In that range you can buy a wide variety of slightly used luxury cars with under 25k miles on them.
Or minimally, buy a year old implala with low miles, probably save 10-15 grand!


Thanks for the posts guys. I bought a Chevy truck instead and am very happy with it.

Leonard Simmons

If I buy a used 2014 Impala with back up camera can I have the dealer add navigation if so what might it cost me? It has under 20k miles, it's loaded and there asking $19950. The pro reviews are glowing. The consumer reviews are a whole different matter. What do you think?


Took 2014 2LT for test ride today. Wife very
uncomfortable with passenger head rest. Any remedy anticipated from Chevy on this issue?

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