Recall Alert: 2006-2011 Toyota RAV4, 2010 Lexus HS 250h

2010-toyota-rav4

Vehicles Affected: More than 780,580 versions of the model-year 2006-11 Toyota RAV4 compact crossover and 2010 Lexus HS 250h compact hybrid sedan. Only vehicles manufactured between October 2005 and September 2010 are affected; check your vehicle's build date on the doorjamb sticker.

The Problem: Improperly tightened rear-wheel alignment nuts could cause unwanted movement in the rear suspension arm and allow rust to build. This could lead to thread damage, eventual tie-rod failure and the possible loss of vehicle control. This is an expansion of an earlier recall, and according to the National Highway Traffic Safety Administration, "all vehicles that have been inspected and remedied under the previous recall need to be reinspected and have the appropriate remedy applied."

The Fix: Dealers will inspect the tie rods and replace any that have rust or corrosion on the alignment adjustment threads for free. All of the rear tie rods will then be encased in an epoxy to prevent future damage. "Due to limitations in parts, the recall remedy will be launched in phases from September 2013 through February 2014. All owners will receive notification of the recall, with most receiving second notifications when parts are available in their area," NHTSA said in a statement.

What Owners Should Do: Owners can call Toyota at 800-331-4331 or NHTSA's safety hotline at 888-327-4236 for more information.

More Recalls

Comments 

Gail

My car sounds like I'm a air plane, load as if the engine was in the front seat and rattles.

Helen Skirptunas

My Rav4 was recalled for the rear lower suspension. I went to my Toyota Dealer back in Nov. 2013. The recall consisted of new arms, alignment, and epoxy. The solution for the recall by Toyota was to epoxy making it impossible for anyone to take their vehicles to a mechanic other than a Toyota dealer. A rear alignment cannot be done if it has been epoxied. I was told by my dealer that I needed new tires and brakes. I did that, just not at the dealer. My mechanic obviously could not mess with the epoxy from a manufacturer, especially being aware of the recall. Five weeks after having new tires put on, my rear tires are choppy. My rear alignment is off. I took it back to the dealer. I was told that I need new arms. They (their district manager)will cover the arms and epoxy, I just have to pay for the alignment. I questioned that since the alignment was part of the initial recall and it hasn't been even 6 months. I have been told by the dealer that it was a "good will" gesture by the district manager (and them) to replace the arms and epoxy but only if I have the alignment done by the dealer and I have to pay for it. I have contacted Toyota and filed a complaint. I was informed that the district manager is "Toyota" so they can't override a decision made by them. If my arms need replacing that is all covered under the warranty for one year. the vehicle has to be aligned/set right in order for the epoxy to be set. so how am I responsible for payment of the alignment now when I wasn't when it was part of the recall. The dealer is trying to say that it is because of road conditions. Why should I be forced to take my vehicle to a Toyota dealer for an alignment because Toyota has now made it impossible for a rear alignment to be done by someone other than Toyota? it's unfair. The dealership has been extremely unprofessional, they haven't returned calls in a timely manner, will let emails go unanswered hours at a time or overnight. What is one to do?

Bill

I'm being handed the same line about paying for an alignment, while the recall info is directly related to the rear alignment of the car. I believe the alignment and related adjustments to the rear lower suspension arm should be free of charge. The misalignment (if any) is directly related to the recall. when I inquired, I was treated as though I was a dummy, and the guy on the phone kept reading prepared statements. Infuriating!!! And I love my dealer, but something's not right.

joe

The epoxy seals the back nuts and bolts and thus you can't get your car aligned anymore. This solution now leads to a new bad problem.

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