J.D. Power Releases 2012 Dependability Study

Chrysler
The good news today from J.D. Power and Associates is that overall vehicle dependability across all brands and vehicles has improved 13% over last year's scores. The data company's annual Vehicle Dependability Study rates the reliability of 3-year-old vehicles, so this year’s scores examine the performance of model-year 2009 cars, trucks and SUVs.

Most brands improved, with 25 out of the 32 gaining points. Six brands fell in the ranks, and one stayed the same. Brands awarded the top four slots are Lexus, Porsche, Cadillac and Toyota. The scores are toughest on Chrysler, whose brands rounded out the bottom of the list: Chrysler, Dodge, Jeep and Ram vehicles performed the worst, according to the study.

Predictably, Chrysler went on the defensive, arguing the company and its vehicles have been through major changes since 2009. "These results are based on cars sold three years ago. Since that time, we have made significant changes to our product lineup and everything else about our company's structure and the way it develops cars," Doug Betts, Chrysler's senior vice president of quality, said in a statement.

J.D. Powers' rating is determined by the number of problems reported per 100 vehicles. The lower the score, the better the rating. The group polled 31,000 original owners of model-year 2009 vehicles and recorded problems they've experienced over the past three years. J.D. Power also publishes an Initial Quality Study that looks at the first 90 days of ownership.

Check out the charts from J.D. Power below for the full list:

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By Jennifer Geiger | February 15, 2012 | Comments (13)

Comments 

sheth

Buick does better than average here but if CR says Buicks arent reliable than that's what CR repeats in reviews. How does that work?

kj

sheth, every news source is entitled to their opinion, and bases their car reviews on individual criteria. I read CR but use it only as a guide and not as my only source when buying a car or any other product.

BrianBrian

YAY!!! I have an ES350 and love it!

Distractio_7

The difference is J.D power and associates only does surveys where as Consumer Reports actually does tests and surveys. The problem with survey only reviews is no one ever wants to believe they bought a turd so people tend to gloss over things like we do in a new relationship. I'd rather go with tests.

Mike

I have a Benz E350 and so far no major issues. Mine is an '08 with 87k miles. I reluctantly traded my BMW for the Mercedes, but I'm more impressed with it now because it's never in the shop unlike the BMW.

chubby

Mike,
Good move. MB is several steps inquality above BMW.

Belly

Was there something in this story about consumer reports?

No, didn't think so.

Troy S.

After a couple of decades and I'm still waiting for Ford to make quality "Job 1".

Chris

Where's Land Rover?

Robert

@Chris- my guess is Land Rover scored so poorly it skewed the average so they removed them :p

Gordon

Would I have read somewhere that Consumer Reports ratings are based on survey replies from only those who subscribe to their publication?

Gregg

I have a 2012 Chrysler 200 Limited. I had to get a new water pump, a new ABS unit, replace a wheel bearing and repaint a rusting front hood. Although all were covered by warranty I am disgusted by the quality of this car.

Dave

Highly suspect and contradicts everything else I have observed. Jennifer: you can restore our confidence by publishing a quick synopsis of their methodology and where that process may skew certain numbers up or down. Just rephrasing a news wire story adds only a speck more value than a re-tweet.

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