Chevy Volt Tops in Owner Satisfaction

2011ChevyVolt

In its annual owner satisfaction study, Consumer Reports admits that it’s dominated by fuel-efficient vehicles and sporty ones. These two types of owners seem the most satisfied with their purchase versus buyers of more traditional or practical ones.

The Volt had the highest satisfaction rate with 93% of owners saying they’d buy it again. Consumer Reports says its study was composed of 314,000 responses from subscribers with vehicles from the 2009 through 2012 model years. Because the Volt has sold in such small quantities for such a short time its high score should have a few asterisks attached to it.

The study also focuses on just one premise: Would you buy this car again?

It doesn’t take into consideration reliability or other issues covered in other CR studies.

Overall, domestic automakers dominated most segments of the study, taking the top spot in eight of 10 segments surveyed. However, domestic makes also took the lowest scoring title in seven out of 10 segments.

Check out the full lists below.

Small Cars
Best: Chevrolet Volt: 93%
Worst: Chevrolet Aveo: 37%

Small SUVs
Best: Ford Escape Hybrid: 75%
Worst: Jeep Liberty 53%

Coupes & Convertibles
Best: Chevrolet Corvette: 89%
Worst: Lexus IS C: 65%

Sporty Cars
Best: Dodge Challenger, Porsche 911: 91%
Worst: Kia Forte Koup: 65%

Family Cars
Best: Toyota Prius: 85%, Ford Fusion Hybrid 85%
Worst: Chevrolet Impala: 53%

Wagons & Minivans
Best: Volkswagen Jetta SportWagen TDI: 81%
Worst: Kia Sedona: 56%

Midsized SUVs
Best: Jeep Grand Cherokee: 77%
Worst: Dodge Journey: 50%

Pickup Trucks
Best: Ford F-150 EcoBoost: 84%
Worst: Chevrolet Colorado: 47%

Luxury Cars
Best: Lincoln MKZ Hybrid: 89%, Lexus CT 200h: 89%
Worst: Buick Lucerne: 61%

Large & Luxury SUVs
Best: Ford Flex EcoBoost: 86%
Worst: GMC Acadia: 62%

Comments 

Al

I'm surprised about the Forte Koup. I see them all over the place, and the couple of people I've spoken to who own them absolutely love them. I think they have a nice design and if you get an SX, a pretty snappy engine. Interior is getting kinda old quick, but we'll soon have a redesign to bolster sales even further for Kia.

WTF

"Because the Volt has sold in such small quantities for such a short time its high score should have a few asterisks attached to it."

Why?

Derrick G

Al,

Wonder if you spoke to people who had SX's? Most probably don't have the 2.4L and I'd note that 65 against the median of 66 for small cars is what the sedan gets. So likely either CR just used the overall score OR since most Koups are equipped like most sedans and not all that fast, the scores are the same, just up against a hight median with sporty cars.

Amuro Ray

WHY?

The expert doesn't know?

Because any data can be skewed for a small sample size, taken within a short period of time.

You have less than 7000 data points, and only a handful of this 7000 will response. I don't know how many have actually responded, but a survey with 20% or so is actually quite good.

That, add on to the facts that the vehicle has only been out in less than 1 year (so most things do work), and the fact that it IS a $40K+ vehicle, should mean that the vehicle isn't subject to poor treatment or use of poor materials. For comparison purpose, the worst vehicle of this class is a GM Aveo, ~1/4 price of the Volt.

WTF

And I'll remember this response when you claim that CR reliability studies are infallible and incontrovertible.

WTF
Who are you addressing?

For one, CR puts 1 asterisk next to the Volt because it doesn't have 3 years of sales behind it. This study is different than reliability. It's asking for just one thing, would you buy it again. No other car listed was sold in such small numbers, not even a 911. So that would be the second asterisk I'd put next to it.

Studies can vary in how they are conducted even from the same place. That's why we routinely point that out when covering those from CR, JD power etc.

WTF

Addressed to the resident know-it-all.

Dan

I guess this shouldn't be a surprise, but to me it was.

The Japanese automakers are very shrewd in designing their cars to be acceptable to the widest audiences possible in order to maximize sales. This often means they are neither loved nor hated by much of anyone so they shouldn't stand out much in a survey like this.

It is automakers who take more chances that are likely to have vehicles on here. As such, I'm a little surprised not to find more European makes since their design philosophy often is a bit different than mainstream American tastes leaving a strong love/hate impression.

Interesting that it is the American makers who are the standouts. I would not have guessed that.

Amuro Ray

The EXPERT is definitely confused - trying to lump 2 different issues - one on cars.com * suggestion and the other on CR's reliability studies.

Time for you to drink some coffee.

WTF

"Because any data can be skewed for a small sample size, taken within a short period of time.

You have less than 7000 data points, and only a handful of this 7000 will response. I don't know how many have actually responded, but a survey with 20% or so is actually quite good."

Who wrote this? Applicable to both satisfaction and reliability surveys.

Amuro Ray

You need some coffee, man.

From same survey company, different surveys, data gathered from same data pool.

D.T. has explained very clearly.

2 DIFFERENT SURVEYS!

Got it? You should. You are the EXPERT. Even a fool like myself can understand it.

WTF

Oh yes thanks for making sure that I know there are two different surveys.

Okay let me dumb it down. This:

"Because any data can be skewed for a small sample size, taken within a short period of time.

You have less than 7000 data points, and only a handful of this 7000 will response. I don't know how many have actually responded, but a survey with 20% or so is actually quite good."

is only applicable to the satisfaction survey and could never happen in the reliability survey?

Amuro Ray

I don't think I'm smart enough or know it all enough to help the Expert. Sorry...

WTF

No flies on you.

jyd

The data is irrelevant. Volt owners are satisfied with themselves, not the car.

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