Nissan Sends $400 to Some Juke Owners

The Juke, Nissan’s compact crossover, has been a surprising seller since the model went on sale late last year. It's available in front- and all-wheel drivetrains, and due to some promotional/marketing mix-ups, some early owners of the all-wheel-drive models will get a cash apology from Nissan, according to Consumersearch.com.

Like in most vehicles, the Juke’s all-wheel-drive model has a different-size fuel tank compared with the front-drive model. The all-wheel-drive model’s fuel tank is 11.8 gallons (13.2 gallons in the front-wheel-drive model). Early in the car’s launch, some of the marketing and other related materials incorrectly stated that both fuel tanks were the same size.

Nissan has sent letters to about 4,000 Juke custumers to notify them about the mix-up. In addition to making the clarification, Nissan enclosed checks for $400 as an apology. If the check isn’t an acceptable apology, Nissan goes on to say in the letter that it will repurchase the Juke — MSRP minus accumulated mileage, depreciation and the $400 check if it was already cashed — and apply the repurchase value toward the purchase of another new Nissan.

Nissan has sold around 22,000 Jukes so far in the U.S. Affected owners can call Nissan’s Consumer Affairs division at 855-254-9575 for more info or questions.

If You Bought a Nissan Juke With AWD, You Might Find a Surprise in the Mail (Consumer Search)

Comments

Wrong, Nissan does not require you to rebuy a Nissan. They will give you full buy back price and allow you to buy a different brand car or no car at all. I know as i did the buyback of our Juke last month.

Why did you send it back?

I don't understand stuff like this. Try to get an automaker to fix a warranty repair and you have rules and stipulations. And then there is an advertising error and they give away cash for it.

This is not new - Mazda has sthg like this years ago with the RX-8.