Ford and Toyota Top 2011 J.D. Power Dependability Study
Ford and Toyota’s luxury nameplates sit atop this year’s J.D. Power and Associates Vehicle Dependability Study. Lincoln comes in at No. 1 and Lexus at No. 2, while seven Toyota models and four Ford models won top honors in their respective segments.
The study takes into account a year’s worth of issues in cars that are 3 years old. The vehicles included would be from the 2008 model year. J.D. Power also has an Initial Quality Study that looks at the first 90 days of ownership.
Surprisingly, this year’s dependability study reinforces findings from the 2008 Initial Quality Study in terms of how imports outrank domestic models in reliability. There is an 18-point gap between the two. While there is only a 12-point gap between cars, the study found that imported light trucks, SUVs and crossovers are significantly more reliable than domestics.
This might also be the benchmark study to see how the domestics improved during post-economic downturn and bankruptcy. Chrysler, Jeep and Dodge make up three of the bottom five brands on the list, while Chevy and GMC fall below the industry average. However, Buick and Cadillac come in at No. 7 and No. 9, respectively. Check out the full list below.
2011 Nameplate Ranking (Problems per 100 vehicles)
Industry Average: 151
Land Rover: 212