Honda, Toyota Still Top Consumer Reports' Reliability Survey

2010hondacrv

While GM had the biggest improvement — 83% of its vehicles are now considered average or better, which is up from 50% last year — in Consumer Reports’ Predicted Reliability Survey, Honda and Toyota are still the major automakers atop the list. The survey is an annual gauge of how well automakers are progressing in terms of vehicle quality. The metrics may seem strange, but the large sampling size of current owners figures into how CR predicts future reliability.

Tiny Toyota subdivision Scion sits at No. 1 with just three models, and luxury sports car maker Porsche, which is at No. 2, doesn’t really factor into most car shoppers’ consideration set. At Nos. 3 and 4 respectively, Acura and Honda are the real top dogs.

With Toyota at No. 6, Lexus at No. 9 and Scion at No. 1, Toyota’s survey results aren’t anything to sneeze at, either. Even after the massive recalls of the past few years, shoppers are still reporting good reliability from the automaker. However, Toyota and Lexus did fall three spots a piece from last year’s survey, and a similar drop next year could be damaging.
 
One big surprise is Volvo — long considered a reliability risk — rising six spots to No. 8, with its small C30 hatchback called its most reliable vehicle and the XC90 SUV its least.

At No. 10, Ford is the only domestic automaker in the top 10, which gives it an edge over the improving GM and the bottom-dwelling Chrysler brands.
 
Check out the full list from Consumer Reports below.

By David Thomas | October 26, 2010 | Comments (28)
Tags: Car Buying

Comments 

sheth

pretty one sided post here. The headline is that the list is topped by Toyota and Honda but they are either treading water or falling on the list while GM and Ford are getting better every year. I would also say that GM having 83% recommended vs 50% is a big deal. And no, it's not based on the fact that GM dropped brands- its because their newer models are doing better than the models they replaced. Why no mention of the European brands on this list? Chrysler is bashed (as expected) but nothing is said about the dismal rankings of the German brands. You gleefully point out that Ford is the only domestic brand in the top 10 but don't mention that the no semi affordable or mainstream German brands make the TOP 15. VW comes in at 16 and Audi is next to last- right about your favorite punching bag Chrysler. Considering how much Audis cost I think that's a bigger story than Chrysler's ranking- especially considering Chrysler has few recently redesigned vehicles in their stable.

Scion, POrsche and Volvo are so low volume that their top 10 rankings should be taken with a grain of salt. I'd love to know the sample size for any of those brands but CR will never devulge such info. CNN has all the top ranked vehicles by category and most are Fords, Toyotas and Hondas. Nissan, Hyundai and Mazda didn't top any categories and generally weren't even in the top three for any given category. Even GM had a few 2nd or 3rd place finishers.

Interesting how the Z06 is now called the most reliable Chevy when CR has consistently ranked the C6 vette as terrible in reliability. Can anyone explain how the Z06 is now reliable and recommended?

Belly

pretty one sided post here
-Nothing new from Shet

I would also say that GM having 83% recommended vs 50% is a big deal.
-Where does it say GM has 83% recommended?

And no, it's not based on the fact that GM dropped brands- its because their newer models are doing better than the models they replaced.
-Very scientific explanation, good work...

Chrysler is bashed (as expected)
-and completely deserved

Considering how much Audis cost I think that's a bigger story than Chrysler's ranking- especially considering Chrysler has few recently redesigned vehicles in their stable.
-a luxury automaker that sells to some of the most discerning clients v. one of the largest automakers in the US... no they got the bigger story right.

Can anyone explain how the Z06 is now reliable and recommended?
-Yeah, check the asterik...


Karl V

I finally scraped up enough money to dump my piece of crap Malibu for a Legacy and I couldn't be happier. This is the first Japanese car I've ever owned but already I know I'll never go back to Detroit junk.

Derrick G

"Nissan, Hyundai and Mazda didn't top any categories and generally weren't even in the top three for any given category."

Well, not the way CNN had them broken up. But by the way it is on the website, there were several Infinitis in the top 3. Plus some Hyundais and Nissans in the top 5. Also remember that Honda and Toyota have two of the oldest line-ups around.

Hmmm.... the variation in quality on the Mini looks pretty suspicious. The top rated model is the same design as the bottom rated. Mercedes has a broad product line, but the design of the top rated is, again, the same as the design of the bottom. I have always wondered about the subjectivity of the Consumer's Union ratings, and these numbers make me more suspicious.

Derrick G

Well I can't address the M-B because the full charts aren't there, but in the case of the Mini, there are different engines and the convertible isn't tracked base vs. S like the hatchback. So you have both the turbo and NA engine lumped together. Engine cooling is an issue. Plus rattles and squeaks are much worse than the base hatch. So they aren't the same car by any means.

Brian Greenberg

It's funny watching Belly apply a big dope slap to sheth. There's nothing like the truth unless of course your sheth.

AladdinSane

It seems VW has made a small improvement in reliability...I'm considering the purchase of a '11 Jetta sedan and VW's negative reliability/dependability scores in the past still make yours truly leery of the brand. I still have the sedan on my wish list, to check out, further down the line when the time comes.
Peace!<-AladdinSane-

Tony

I don't know about Honda. You need to make a really good research before you buy a Honda/Acura. They had so many bad problems that it is impossible to know when is it gonna hit again. Yea, they may have only 1 problem but the one that gonna cost you $3-4 grand.

Toyota. My Highlander is not 2 years old yet. It had bad water pump already and it came with bad alignment. Is it reliable - yes. It didn't stop for a minute. The occasional drop of antifreeze out of my pump didn't stop me from going to 600 miles trip to the south.

Subaru. Karl V! Pray! They not very good.

All manufacturers now are mixed bag. You need to research each specific model. Same manufacturer sells reliable and not very reliable cars.

I'm surprised that Toyota even made the list. I am surprised that the consumers trust hasn't been damaged by the tons of recalls. In MY opinion I would pick Honda as more reliable; I had a 92 Accord and didn't have too many problems considering how old the vehicle was and how many miles it had (over six figures btw!). I agree with the poster above that it depends on the model too. However, thanks to the internet doing research etc should be really easy.

Derrick G

I don't know that there's no damage to Toyota. Their mean has slipped and the Prius was way down. Plus in the separate satisfaction survey not mentioned here, many of their cars were mid-pack or lower.

Ziggy

Honda element is rated as Honda's worst vehicle by CR yet the Tappent bros listed it as one of their top 10 most reliable. Guess it all depends on what you read and who you listen to.

sheth

Brian:

What kind of adult uses terms like "dope slap"? What does that even mean? If you think Belly is someone to worship I feel sorry for you.

Belly:

read some other sites in reference to the press release-I never indicated that the 83% figure was mentioned here. This cars.com post just happens to omit the part about GM's recommended rate going from 50% to 83% although CR (shockingly) dims that accomplishment by saying GM has less brands and they are still unreliable compared to the vaunted Japanese brands. Dumping brands really isn't that significant because most of the dropped models were mechanically identical to models that still remains. For example, there is no logicaly reason why the Malibu would be reliable but the Aura or G6 would not- they were the same aside from styling. The G5 was a cobalt. The Torrent was nearly identical to the Equinox, the Hummers were mechanically similar to other GM trucks and SUVs. No matter what happens no domestic brands will ever top CR's reliability list or scoring in road tests. CR is the only major source that provide numerical ratings of vehicles with NO justification. Import brands miraculously score 10-15 points higher than comparable domestics and no explanation is provided. They are a joke.

Another note, most of the vehicles that CR ranked at the top of their respective classes (especially the Toyotas) were low volume vehicles. They really need to provide more data about their sample sizes. They have the FJ cruiser listed as their top small SUV- it's one of the lowest volume small SUVs on the market. How many responses did they get to reach that conclusion?

sheth


I read that the problem rate in 2009 was down to about 15 problem per 100 vehicles which is way down from 10 years ago. The notion that CR separates reliable cars from "unreliable" cars is a farce embraced by people who use CR to validate their pre-existing opinions about which brands are best. In reality, CR is parsing data to separate reliable vehicles from slightly more reliable vehicles using poor data collection methods and ignoring basic rules of statistic sampling. The chart shown above isnt worth the paper it's printed on if you want to really know how reliable a car is today. At least JD Power will show PPV numbers for each brand when they rank them for reliability so you have some idea of how close the various brands are today.

Belly

Like those absolute BS political ads everyone is seeing Shet just keeps it coming...

VT

I think Honda & Toyota dealerships brain wash their customers because even after major things go wrong, they still think they are great reliable cars. I work with a guy that has a Honda Van and he is on his third transmission in eight years but still thinks it's a great car. My wife had a Civic and the engine died yet I've had two Pontiacs and never had any problems over the past 20 years. In the end, most cars made now are fairly reliable so buy the vehicle you like and not on a perceived superiority. If you're worried, buy an extended warranty.

Tony

VT,

I always wondered if somebody can finally say openly that Honda Odyssey is a big POS?

Ok. Not sure about the current 2010 model but from 1999 and until somewhere around 2005 there were.

@Derrick G

You are correct, Toyota and Lexus slipped in the rankings. The thing is the survey was conducted last spring BEFORE Toyota's problems received big media attention and BEFORE the massive recalls.

Ziggy

Honda and Toyota dealerships brainwash their buyers. That's a new one. I don't know how I could have been brainwashed. I haven't had to go back to the Toyota dealer since I bought mine...8 years ago. Maybe it occurred during the sale.

sheth

"Like those absolute BS political ads everyone is seeing Shet just keeps it coming..."

Um, no. Everyting I am saying is factual and anyone who understands statistics 101 (not you obviously) can verify what I am saying.

As for Toyota, we have to remember this is a RELIABILITY survey, not a quality survey. Toyota's have slipped in interior and build quality recently but thats unlikely to affect their standing here. Besides, CR subscribers likely have a high opinion of Toyota and will overlook cheap plastics and mediocre panel fits. I don't think Toyota's mechanical reliability has really changed much, but cost cutting is evident in all of their recent vehicles.

VT:

In the minds of many Toyota/Honda can do know wrong. I have family members who have had issues with Toyota in and out of warranty and they still swear by them and wont even check out the competition. I know someone with a 14 year old Accord that has tons of issues but I'm willing to bet he still has faith in the myth that Hondas can go 200k miles with nothing more than oil changes. He has a bad radio, axle issues, HVAC issues, a broken odometer, noise issues, etc. A few years back he had a used Maxima which ended up needing thousands in repairs and had an issue with a fluctuating idle speed.

Zig:

Amazing how domestic car bashers like yourself miraculously never experienced a problem with a Toyota and shockingly have never even heard of a problem with a toyota. Even with the small sample size I have I know that Toyotas have issues just like other brands.

Belly

Everyting I am saying is factual and anyone who understands statistics 101 (not you obviously) can verify what I am saying.
-Don't talk about what you don't know. You couldn't even past fact 1.

My wife had a Civic and the engine died yet I've had two Pontiacs and never had any problems over the past 20 years. In the end, most cars made now are fairly reliable so buy the vehicle you like and not on a perceived superiority.
- Right so, new vehicles are great but your telling us about a vehicle 20 yrs old...

If you're worried, buy an extended warranty.
-Another Shet, blindly pushing bad quality.

Belly

Shet, you are nothing but a broken record.

Tony

There is also this thing.. you know, when there is no problem but someone make it look like a problem.
My neighbor and I had same minivan. Same age ans even mileage. He complained to me that every time he needs to go to inspection his van needs $600 of repairs. My minivan had $600 of repairs in 8 years I owned it.
Of course, if CR will ask him, he will say lots of bad things. And if they ask me, I would say that it was a reliable car.
May be the difference is that my neighbor would drop car to mechanic and do whatever mechanic will tell. And I would check my van for any issue before taking to mechanic. Mechanics would call me and say, "you need new brake pads". And I would just tell them, go and measure first then call.
These things , I think, bending people's opinion. Many people do unnecessary jobs on their cars and then they call them unreliable.

It provides one of the most cohesive driving experiences. Handling and performance is also quite good. So, it’s the best choice. Its stunning functionality and great performance always bring happiness.

david

I suspect the Toyota/Honda superior reliability concept is a myth. I've had friends that had fenders replaced on their Honda's because of rust problems. They've had head gaskets replaced and transmission problems. They credit these problems to normal wear and tear. But if the same things happen on a domestic car it's considered major repair.

I think typical Honda/Toyota buyers have more money to spend than typical domestic buyers. It doesn't hurt much for those with money to fork out $500 to $1000 now and then for a repair bill. But for those who by necessity watch every penny $500 really hurts. So the typcical Honda owner thinks $500 repair is no big deal. He'll say the car is realiable. But if the Chevy owner has to cover a $500 repair bill he'll swear the car is unrealible.

George

JUST THE FACTS;
WE OWN A 1999 TOYOTA CORROLA THAT IS JUST ABOUT TO TURN 300,000 MILES. IT STILL GETS 32 MPG AND RUNS SMOOTH AND STRONG. OTHER THAN NORAMAL BRAKES AND OIL ( EVERY 10K)CHANGES,I HAVE ONLY REPLACED THE STARTER MOTOR AT 170K MILES AND ALL FOUR STRUTS AT 200K. AMERICAN CARS ARE GETTING BETTER BUT MY AMERICAN BUILT TOYOTA JUST KEEPS GOING AND GOING!!

skinner

Chrysler is bashed because they did not have enough info on it. Whether you are a Chrysler lover or hater, that is just the wrong thing for a seemingly respectable publication to do.

Amuro Ray

@ Skinner,

Ur statement made no sense.

Chrysler was rated as poor because data has shown that it's reliability is poor, not due to the amount of data.

If the data has shown that it has excellent reliability, would you then say, "Chrylser is praised because they did not have enough info on it?"

It is impossible to cover 100% of the data in reality. Don't blame the data; it's what Chrysler has done (building inferior products) that caused its downfall. If it has build reliable products - as suggested from the study, like those from Honda & Toyota - it wouldn't have a problem to begin with.

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