Toyota Addresses 2003 Sequoia Recall

2003sequoia
Earlier today, news broke that Toyota would initiate yet another recall, this time for the 2003 Sequoia SUV. Now, the company has released a statement on the problem and how and when it will fix owners’ vehicles.

Read the automaker’s statement below:

Toyota Announces Voluntary Recall on 2003 Model-Year Sequoia to Upgrade Program Logic in Vehicle Stability Control System

Torrance, Calif., April 28, 2010 – Toyota Motor Sales (TMS), U.S.A., Inc., today announced it will conduct a voluntary safety recall on approximately 50,000 early-2003 Model-Year Toyota Sequoia sport utility vehicles to upgrade program logic in its Vehicle Stability Control (VSC) system.
 
The VSC system can help control a loss of traction in turns as a result of front or rear tire slippage during cornering.  In vehicles without the upgrade, the VSC system could, in limited situations, activate at low speed (approximately 9 mph) for a few seconds after acceleration from a stopped position and, as a result, the vehicle may not accelerate as quickly as the driver expects.  There have been no reported injuries or accidents as a result of this condition.
 
Toyota instituted a running production change during the 2003 model year and published a Technical Service Bulletin to address this issue when it was first identified in fall 2003. Since that time, Toyota has been responding to individual owner concerns by replacing the Skid Control Engine Control Unit (ECU) in Sequoias impacted by this condition.  Of the approximately 50,000 vehicles included in this recall, approximately half have already been serviced under warranty.
 
Steve St. Angelo, Toyota chief quality officer for North America, said: “Toyota is committed to investigating customer complaints more aggressively and to responding quickly to issues we identify in our vehicles.  As a result, we are voluntarily launching this recall to ensure that as many 2003 Sequoias as possible are serviced to the full satisfaction of our customers.”
 
Starting in late May, Toyota will begin mailing letters to all 2003 Model-Year Sequoia owners included in this recall, including owners of vehicles that have been previously serviced. If a customer has previously paid to replace the Skid Control ECU for this specific condition prior to receiving a letter, the customer should mail a copy of their repair order, to the following address for reimbursement consideration: Toyota Motor Sales, U.S.A., Inc., Toyota Customer Experience, WC 10, 19001 South Western Avenue, Torrance, CA 90509.
 
Detailed information and answers to questions are available to customers at www.toyota.com/recall and at the Toyota Customer Experience Center at 1-800-331-4331.

Comments 

mike

where are the smart people? ford quality is over90% Gm and toyota is under 45% while dodge,chrysler is way less than that. so u want quality? Go for a company that has been here over 100 yrs, that made oldsmobile cars and trucks,dodge brothers worked for him, fords first production car was the cadilac, The Gm legacy stands on henry ford. check the record

Dan

Mike,
What the heck does 90% quality mean? I didn't know quality was measured in units of percentage.

mike

with all the new cars and pickups sold ford has the least returns. this is what government study was. that ford was making a better car than toyota. very few returns. In a measure of 100%, which means perfect, ford has 94% of there cars and pickups made didnt have any problems. only 6% had something wrong,compared to toyota and Gm with over45%. whitch means over half of what they make has problems.

Roger

One car is not determined 'better' than another car by simply the number of 'returns' (the proper term is recall). Both of Mike's posts are nonsensical.

Paul

Back in 1984,Chrysler called its cars "Best Built,Best backed American cars" due mainly to 1982 and 1983 model years percentage of recalls being far lower than GM,Ford and AMC.Recalls do attest to build mistakes,and things overlooked in the engineering/assembly phase.If Toyota was so darned good and smart,they wouldnt need to recall nearly 10 million vehicles lately.They would have worked the bugs out at home years before the models got here.But I guess they are sticking the Japanese with defective product now as well.

mike

that is what im talking about Roger (smart people) If u where ever to buy a new car, like i have and many other people, when u have a problem with ur new car u return over and over to that dealership to get it fixed, u dont recall ur car to the dealership.(dahhhh) a recall is when a company has u to bring ur car in for they can fix it.(where are the smart people at today? cartoon shows I guess

Mike_B.

Where's your data, Mike?

WestPhillyForever

"Where are the smart people at?" indeed Mike. Indeed.

Dan

Don't get me wrong, I'm not a GM or Toyota fanboy or a Ford hater, but I find it highly dubious that 55% of their vehicles are having issues in the same timeframe that only 10% of Ford vehicles are having an issue.

Mike,
I think we're going to need a link to your source to believe you.

mike

I was watching CNN news when they had a news report, two young boys still wet behind the ears, said they had to make an apology, every car that toyota came out with they would just endorse ,
without checking it out. then they started going down, listing all that didnt meat standards. when they looked at toyota didnt match up. usa provided more luxury that would go wrong. I am looking for info on where i found the quality rating, u can check with ur local dealer or body shops, to straighten a ford frame u have to take it to where they straighten diesel rigs.Gmc dodge and toyota uses a uni-body frame strightner for cars. in 2008 chevy has started trying to improve their frames where they wont bend under heavy loads they know the problem.i will be back with more info

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