Toyota Told Customers About Pedal Replacement

Late Monday, news broke that Toyota told dealers to replace pedals in vehicles involved in January’s sticky pedal recall if owners “complained” about the original fix, a metal shim. Many news outlets reported on this internal memo as somehow acknowledging a fault or that Toyota was just now offering this additional assurance.

That’s not the case. Toyota spokesman Brian Lyons followed up his company’s claim that Toyota had always put that offer in place not only with the National Highway Traffic Safety Administration but also in the recall notices sent to customers, by providing an actual copy of the letter to Cars.com.

The letter clearly states: “Your satisfaction is extremely important to us. If you are not satisfied with the accelerator pedal operation or the feel of the pedal after the reinforcement bar has been installed, a replacement accelerator pedal will be offered at no charge when they become available.”

The letter also clears up a separate question we had about whether owners who had fixes made prior to the recalls would be reimbursed. It details how owners can submit the repair bills to Toyota for reimbursement consideration.  

By David Thomas | March 24, 2010 | Comments (3)

Comments 

Jordan Arnold

My Toyota dealer has been outstanding in addressing the recall for my 2009 Camry. They laid-out all of the options for me and I asked what they recommended. They suggested they replace the pedal and the pedal mechanism which they did.
Kudo's to Cars.com for being what appears to me the only news outlet to cover the Toyota situation honestly and accurately. The worst, not to my surprise, is ABC News. Shame on them for their gutter level reporting. Especially the latest with the 2002 TSB which now everyone knows does not even apply to the current UA cases.
This is my first Toyota as I was previously a Dodge loyalist. I still can't get over how well my car is designed and engineered. I owe that in part to Cars.com as they make the research very easy. I couldn't be any happier with my Toyota and the dealer.

Derrick G

It looks like that Toyota's just clearing up to dealers that they shouldn't be doing what JA's dealer did: proactively offering to replace pedals. But I don't think there's anything dishonest about that. They also said they'd eventually replace the pedals on cars with Denso pedals that will have to be shortened if customers aren't happy with the end result.

However, the TSB is being put at issue because of Toyota's continued claims that there's never been any case of unintended acceleration electronic in nature. That said, most TSB's aren't publicized and this was described as more of a surge than anything uncontrollable. Still, there are plenty of reports of cases reported on those cars where it was more than surging, so it's definitely of interest.

Derrick G

Update: Toyota now says that the TSB from 2002 is related to the lock-up torque converter. The actual document CNN published mentioned lock-up in such a way as it was hard to tell exactly what it referred to. But it definitely is mentioned. But it also does mention throttle input.

Post a Comment 

Please remember a few rules before posting comments:

  • If you don't want people to see your email address, simply type in the URL of your favorite website or leave the field empty.
  • Do not mention specific car dealers by name. Feel free to mention your city, state and brand.
  • Try to be civil to your fellow blog readers. This blog is not a fan or enthusiast forum, it is meant to help people during the car-buying process and during the time between purchases, so shoppers can keep a pulse on the market.
  • Stay on topic. We want to hear your opinions and thoughts, but please only comment about the specified topic in the blog post.
view posting rules

If you have a TypeKey or TypePad account, please Sign In

Search Results

KickingTires Search Results for

Search Kicking Tires

KickingTires iPhone App
Ask.cars.com