Toyota's New York Benefits to Extend Nationwide

Toyotadeal
We reported Wednesday on how New York Attorney General Andrew Cuomo negotiated certain arrangements for owners of recalled Toyota vehicles. Now it appears Toyota will extend those benefits nationwide.

In testimony before Congress, Yoshimi Inaba, Toyota's North American president and CEO of sales, said the arrangements made for owners in New York would be available to recalled vehicle owners everywhere in the country. Perhaps Toyota sensed a PR mess in the making by granting the accommodations just to one state.

Under the arrangement, Toyota will pick up and return the recalled vehicle, drive the customer to the dealership or his or her workplace and offer a rental or loaner car or taxi — all depending on the customer’s need. Toyota will then reimburse Toyota and Lexus dealers for the cost of providing these services.

Toyota gave no indication of what this program will cost, but it certainly does not sound cheap.

Toyota to Offer At-Home Pickup and Free Rental Cars During Recall Repairs (Associated Press)

By Stephen Markley | February 25, 2010 | Comments (6)

Comments 

Kevin

Leave it up to the Japanese to bend over backwards and offer this level of service. Chrysler and General Motors would balk at doing such.

broq

It's not like they just volunteered to do this in the first place - New York Attorney General Andrew Cuomo negotiated this deal for his state first. I am sure other states were in the process of doing something similar, Toyota simply beat them to it. They are a business, and some of their current actions have shown that they do not operate in the heavenly way that a lot of people seem to think they do - not unlike "Chrysler and General Motors"


Broq

Davey

broq your post is nothing but pure speculation. You have no idea what was negotiated and what was offered. Next.

Derrick G

According to ABC, Toyota's now saying that some dealers nationwide are already doing that, not that Toyota promises that nationwide.

http://abcnews.go.com/Blotter/RunawayToyotas/toyota-testimony-lost-translation/story?id=9931007

Dan

Looks like Andy is a tough cookie when it comes to "negotiating". I'm sure he's got the governor's office in his eyes.

We reported Wednesday on how New York Attorney General Andrew Cuomo negotiated certain arrangements for owners of recalled Toyota vehicles. Now it appears Toyota will extend those benefits nationwide.

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