Fewer Than 200 Have Returned GM's Guaranteed Cars

GM’s 60-Day Satisfaction Guarantee program has proven to be a confidence booster for the company. Today, GM announced that fewer than 200 buyers out of 222,000 who purchased a new GM car have returned them unsatisfied. However, that’s out of 658 who took the guarantee offer over $500 in cash back. That’s a 33% return rate.

These returns don’t cost the buyer the full price of the car, but they are out taxes, fees and two car payments. This means those who returned cars were very unsatisfied and skeptical to begin with. GM says it is being proactive about the returns; they're following up with each customer and conducting high-level interviews with engineering staff to find out what the customers didn’t like. A few of the purchasers returned the cars for other models or trim levels, but many just didn’t like the cars or trucks.

Comments

Maybe they should have "asked someone who owns one",before they bought it.However,wait a while before the newness and jubilation of a new vehicle wears off.Most anyone thinks a new car is just wonderful,at first (even Yugo owners thought so).

Wow to have 1/3 of your cars returned is unbelievable! If Cars.com wasn't the one reporting it I wouldn't have believed it. GM has a ways to go.

Were any of the returned cars "Cash For clunker" cars?

Actually, it was more successfull than this article makes it look. According to MT, all but 20 were traded for another GM vehicle.

Wow! I have never heard of a return rate that high!