Ford Models Top New J.D. Power Quality List; Mercedes Radically Improves


J.D. Power released its annual Initial Quality Study today, and it reveals some remarkable shifts in what buyers think of different brands after 90 days of ownership. We always point out that this study needs to be read in context — 90 days isn’t a lot of time for something to go wrong, but the study also includes how happy buyers are with a vehicles interior and exterior design.

To us, the more important aspect is the problems per hundred vehicles. In that category, Mercedes-Benz improved roughly 20 percent and is now the fifth-ranked automaker in the study. Land Rover actually improved more but still ranks dead last on the list. 

Ford brands topped the individual segment awards with the Ford Mustang, Lincoln Mark LT, Lincoln MKZ, Mazda MX-5 Miata and Mercury Milan. Toyota and Mercedes-Benz topped three segments each. For a full list of segment and brand winners, click below. 

2007 Automotive Brand Rank

Problems Per 100 Vehicles

  •   Porsche                  91
  •   Lexus                     94
  •   Lincoln                  100
  •   Honda                   108
  •   Mercedes-Benz       111
  •   Jaguar                   112
  •   Toyota                  112
  •   Mercury                 113
  •   Infiniti                   117
  •   Ford                     120
  •   Scion                    123
  •   Hyundai                 125
  •   Kia                        125
  •   Industry Average     125
  •   Buick                     127
  •   Chevrolet               129
  •   Volvo                    129
  •   Acura                    130
  •   GMC                      131
  •   Nissan                   132
  •   Saturn                   132
  •   BMW                     133
  •   Pontiac                  133
  •   Saab                     133
  •   Subaru                   133
  •   Cadillac                  135
  •   Audi                      136
  •   Chrysler                 151
  •   Suzuki                   153
  •   Mitsubishi              155
  •   Dodge                   156
  •   Volkswagen            160
  •   Jeep                     161
  •   HUMMER                162
  •   Mazda                   163
  •   Land Rover             170

  NOTE: Not included due to small sample size are: Isuzu and MINI.

Top Three Models per Segment

Sub-Compact Car
Highest Ranked: Kia Rio/Rio5 Honda Fit
Hyundai Accent (Total)

Compact Car
Highest Ranked: Honda Civic (Total)
Toyota Corolla
Hyundai Elantra Sedan

Compact Sporty Car
Highest Ranked: Mazda MX-5 Miata
Scion tC
Subaru Impreza (Total)

Compact Premium Sporty Car
Highest Ranked: Porsche Boxster
Mercedes-Benz CLK-Class
Mercedes-Benz SLK-Class

Entry Premium Car
Highest Ranked: Lincoln MKZ
Acura TSX
Cadillac CTS

Midsize Premium Car
Highest Ranked:  Mercedes-Benz E-Class (Total)
Lexus GS 350/GS 430/GS 450H (Total)
Infiniti M-Series (tie)
Volvo S80 (tie)

Large Premium Car
Highest Ranked: Audi A8 (tie), Mercedes Benz S-Class (tie)
Lexus LS 460

Premium Sporty Car
Highest Ranked:  Mercedes-Benz SL-Class
Porsche 911 (Total)
Lexus SC 430

Midsize Sporty Car
Highest Ranked: Ford Mustang
Toyota Solara (Total)
Chevrolet Monte Carlo

Midsize Car
Highest Ranked: Mercury Milan
Honda Accord (Total)
Ford Fusion (tie)
Mitsubishi Galant (tie)

Large Car
Highest Ranked: Pontiac Grand Prix
Toyota Avalon
Ford Five Hundred (tie)
Mercury Montego (tie)

Compact MAV (Multi-Activity Vehicle)
Highest Ranked: Honda CR-V
Nissan Xterra
Hyundai Tucson

Midsize MAV
Highest Ranked: Toyota 4Runner
Toyota Highlander (Total)
Mercury Mountaineer

Large MAV
Highest Ranked: Toyota Sequoia
Chevrolet Suburban
GMC Yukon (Total)

Midsize Premium MAV
Highest Ranked: Lexus RX 350/RX 400h (Total)
Lincoln MKX
Lexus GX 470

Large Premium MAV
Highest Ranked: Lincoln Mark LT
Lincoln Navigator

Large Pickup
Highest Ranked: Chevrolet Silverado Classic HD
Ford F-150 LD
GMC Sierra LD

Midsize Pickup
Highest Ranked: Toyota Tacoma
Honda Ridgeline
Dodge Dakota

Highest Ranked: Chevrolet Express (Total)
Kia Sedona
Ford E-Series

By David Thomas | June 6, 2007 | Comments (11)
Tags: Car Buying



Wow lincoln #3, not bad.


Surprising to see Mazda near the bottom. I place more stock in the long-term J.D. Power Vehicle Dependability Study than I do in this short-term one, though.

The RX-8 usually kills the entire Mazda brand in these types of surveys/awards.


Good to see my Accent is (tied as) the highest ranked sub-compact. I would agree as after 13 months with my '06 so far, the only problem I've had was an alignment issue that the dealer fixed under warranty. That's it. I wonder though why Hyundai as a whole seemed to slip in the ratings this year? Were they not higher than Honda and Toyota (and Lexus, etc.) in the last survey?


What does it mean by (Total)? I mean what is the difference between (Total) and Highest ranked?

Juan Carlos

aren't acuras hondas?


I think that this type of survey can produce somewhat misleading results as usually people buying a BMW or Audi may have different expectations than those buying a Hyundai or Kia.


For Mazda, the Tribute and B-series trucks are bringing them down. They need to either update them or dump them.


How does the Mazda 3 rank in quality? You guys may be right that only certain veichles such as the rx-8 and the B-truck may be bringing down the mazda quality rating but how does the mazda 3 in terms of quality and reliability stack up?


Interesting that the range (91 for Lexus and 170 of Land Rover) seems to be narrowing. (it's now under a factor of 2) However, the industry average seems to be climbing (118 in 2005, 124 in 2006 and now 125 in 2007) after years of declining.


Considering the very few comments on this post, I think it is pretty clear J.D. Power does not hold much weight.

Post a Comment 

Please remember a few rules before posting comments:

  • If you don't want people to see your email address, simply type in the URL of your favorite website or leave the field empty.
  • Do not mention specific car dealers by name. Feel free to mention your city, state and brand.
  • Try to be civil to your fellow blog readers. This blog is not a fan or enthusiast forum, it is meant to help people during the car-buying process and during the time between purchases, so shoppers can keep a pulse on the market.
  • Stay on topic. We want to hear your opinions and thoughts, but please only comment about the specified topic in the blog post.
view posting rules

If you have a TypeKey or TypePad account, please Sign In

Search Results

KickingTires Search Results for

Search Kicking Tires

KickingTires iPhone App