GM, Toyota Owners Most Loyal

Last week, R.L. Polk announced its 2007 Automotive Loyalty Awards. The honor goes to the brand that retained the most customers in 2006. GM saw a return rate of 61.4% against an average of 43.5% for all domestic brands. Toyota came in a close second with 57.7% loyalty against an average of 47.6% for all Asian brands. The vehicle that garnered the most loyalty turned out to be the Ford F-Series pickup, with 36.8% owner loyalty. Click below to see what other vehicles kept owners coming back.

Comments

If you own a Toyota Previa and the brake cable from the hand brake back to the bell crank breaks, do not expect Toyota to know how to replace it. Toyota has a replacement part but the Toyota shop manuel does not cover how to remove the old part let alone install a new cable. I have been in contact with Toyota in California twice and they seem to have a "sorry about that" attitude regarding this situation. So Toyota Previa owners you are on you own, and if you take your Previa in for the repair you are at the mercy of a tech. who has no clue how to do the repair job. Expect a large bil.

Toyota owners online are still unhappy with Toyota over its ENGINE OIL SLUDGE problem. There are now over 2400 signatures---almost as many as Toyota claimed had the problem originally.

So, Toyota, what is the real number of sludge victims? Take a look at the "Toyota Owners Unite for Resolution" petition to see what treatment some have received.

If Toyota cannot properly resolve a major engine problem matter, how would its customers be so loyal? I think there is some data manipulation going on somewhere....sort of like the number of projected sludge victims....a fictitious number indeed!

Toyota owners deserve more than this! Speak up if you have the sludge problem and want to send a message to Toyota.

Charlene Blake
cblake@erols.com

To CHARLENE BLAKE......

Your posts are nothing more than rhetorical spin--taken to a high order indeed!!
Statements made are very clearly exaggerated, and what are alleged to be "facts" are grossly misrepresented.
Furthermore, much of your case seems to be based on speculation--you "claim" certain things have happened, but any tangible proof is conspicuous by its absence!!
Truth is, what you claim is (or has been) happening looks quite like a clear case of ego satisfaction.
Perhaps the solution to all your grievances could better be satisfied with some psychiatric intervention.(SERIOUSLY!!)
First question needing to be addressed is "Why is Toyota being singled out and badmouthed over any other carmaker?" Are there no other auto manufacturers in this world? Is Toyota the only auto manufacturer guilty of the sins alleged? Why (and how) is Toyota any different than any of the the other automakers?
Next question. Why have you chosen to spam (no other way to describe it) these same fabricated messages in hundreds of other sites on the net? Really now, is it a case of "More Is Better"??
Next question. A great deal is made of a petition--also clearly referenced in the hundreds of spammed messages around the net. Why then are there so many empty spaces within that petition??(empty spaces are counted in the total, but no names shown!) Over half the total spaces are "voided" for some reason--Why?(A little convenient "editing" perhaps?) Yet you claim there are over 2400 signatures in it--which is a gross exaggeration, indeed!!
Next question. Are we all considered so naive as to believe that every case of sludge is the fault of Toyota and no other cause? Has any effort ever been made to confirm even one of the stories we are supposed to blindly accept as gospel?
Next question. Is anyone "overseeing" the veracity and integrity of the information we are being told to accept in your numerous appearances around the net?
Next question. Has any real live defect ever been confirmed in the engines which are accused of being defective? As far as we know--and according to numerous well known experts--there never has been a "flaw" of any consequence found to date.
Next question. Is Toyota the only carmaker to supposedly have a sludge issue? There are more than a few others, but why are they never mentioned? Next question. Is Toyota the only carmaker with a class action suit pointed at it??(for sludge or any other problem??)
Ms. Blake, you know the answer to these
questions as well as we do. But for some reason you make it sound like this is a first in the history of automobiles. Why such a narrow view??
More questions should be asked of you--indeed a most prolific poster (spammer?), but if history is any indication, none will ever be answered by yourself for rather obvious reasons!(It would mean having to be truthful--something you are evidently incapable of!)
I strongly suggest you need counselling to satisfy those demons you believe are interfering with your life!!

Toyota found to keep tight lid on potential safety problems
http://www.latimes.com/business/la-fi-toyota-secrecy23-2009dec23,0,557792,full.story
A Times investigation shows the world’s largest automaker has delayed recalls and attempted to blame human error in cases where owners claimed vehicle defects.

NHTSA reviewing third generation Toyota Prius braking 12/24/2009
http://www.leftlanenews.com/nhtsa-reviewing-third-generation-toyota-prius-braking.html
(excerpts):
At least dozens of owners of the latest, third generation Toyota Prius have filed complaints with the National Highway Traffic Safety Administration in regards to alleged brake failures they’ve experienced. The complaints are centered around the transition from regenerative to traditional braking, and the possibility that extra force is required to properly slow the vehicle.

When Toyota was approached by The Detroit Bureau about this matter they initially said they were unaware of the issue, but later released this statement, “We are aware of the complaints filed with NHTSA. The agency has not opened an investigation. We are investigating the issue based on internet traffic, customer comments to Toyota Customer Relations, and NHTSA complaints. It is too early to speculate the final conclusion(s) of our investigation and subsequent actions.”

Toyota owners are loyal because they are highly educated and know a good product when they see one. GM owners are loyal because they lack education and believe buying GM cars made in Mexico and Canada is buying 'American'. I know this because I work for a marketing firm and have access to all kinds of statistics.

All engines from all manufacturers are subject to sludge problems if the oil is not changed regularly. Use synthetic oil as cheap insurance that the oil will not coagulate. I have a 2002 Camry. Never any problems with anything.

Wow, I think this thread is winning for "lowest percentage of comments that follow from the article".

(add this one to the tally)

I like ANMJ on FB & just subscribed to the email feed! :)